We regularly measure our performance to make sure you get the
best service. This table concentrates on areas that we know are
important to you.
| |
Target |
April 2010-March 2011 |
Our comments |
| Rent |
| How quickly did we re-let our homes? |
28 days |
29 days |
We improved our performance through the year and almost reached
the target |
| How much rent did we lose with empty properties? |
1.1% |
0.8% |
We improved and exceeded our target by 0.31% |
| Total rent arrears |
3.87% |
3.71% |
We improved and exceeded our target by 0.16% |
| Repairs |
| Emergency repairs (24 hours) |
98% |
98% |
We met our target |
| Urgent repairs (5 working days) |
98% |
97% |
We missed our target by 1% |
| Routine repairs |
98% |
99% |
We exceeded our target by 1% |
| Responding to complaints |
| Complaints received |
No fixed targets |
80 complaints |
This is 28 less than the previous year |
| Complaints acknowledged within 2 working days |
96% |
99% |
We improved and exceeded our target by 3% |
| Complaints responded within 10 working days |
90% |
96% |
We improved and exceeded our target by 6% |
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