The below information gives you an idea about what you can
expect when you move in.
First meeting
Your housing officer will go through your tenancy agreement with
you. It's a Scottish Secure Tenancy (SST) which is a legal contract
between you and Castle Rock Edinvar. It sets out the conditions of
your tenancy, your rights and responsibilities as a tenant and our
rights and responsibilities as a landlord.
We'll go through the conditions and other details including:
Follow-up meeting
A 'settling in visit' by your housing officer takes place around
6 weeks after you move in.
They will:
- ensure you've got their contact details
- check you're clear on how to report repairs, work your heating
and know about rubbish collections
- discuss if you're having any problems with rent, housing
benefit or neighbours
- offer advice and/or refer you for a financial health check
- tell you how you can get involved in your neighbourhood
- ask you to complete a new tenant satisfaction survey.
Checking your home
We visit each property once every 3 years. We do this to:
- update your information
- verify who lives in the property
- check the condition of the property and garden area
- discuss any other relevant issues.
It's also an opportunity for you to:
- get to know your housing officer
- discuss matters of interest or concern you may have
- share your views and ideas about your neighbourhood.
