Social Alarms Response Results

Social Alarms Monitoring – This service is provided to all of the Group’s sheltered housing schemes. Monitoring is also provided for other housing associations and individual subscribers. This service receives in addition of 2,500 calls per week.

Please find our Key Performances Indicators below – as part of TSA accreditation we must answer 96.5% of all our calls within 60 seconds:

For more information on TSA (Telecare Services Association)
click here to visit their website:

We have over 7000 connections to the Social Alarms Response Centre monitoring service – which is available 24 hours a day, 7 days a week, 365 days a year.

Click the link below to view the Customer Survey results:

• November 2008
• October 2008
• September 2008
• August 2008
• July 2008
  
• June 2008

Click here to view the Places for People TSA Certficate.