We're interested in what you think. After all, we want you to be happy with our service.

• fill in this form to make a complaint
• fill in this form to give a compliment
• fill in this form to provide a suggestion

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We take complaints very seriously and will deal with them quickly. A complaints co-ordinator will acknowledge your complaint in 2 working days and it will be fully investigated in 10 working days. Your complaint will be handled in a fair and confidential way.

Other ways to get in touch

Write: Head Office, 1 Hay Avenue, Edinburgh, EH16 4RW.

Call: 0131 657 0600.

Visit: your local office.