Library

Policies

• Allocations and Transfer
• Anti social behaviour
• Arrears – Tenants and Shared Owners
• Estate Management
• Exchange
• Domestic Abuse
• Participation
• Racial Harassment
• Rent and Service charge
• Subletting and Lodgers
• Succession
• Maintenance

Strategies 2008-9

• Assessing Customer Satisfaction
• Asset Management
• Equality and Diversity
• Participation

Leaflets

All tenant handbook leaflets

• Our Standards
• Advice & Support
• Moving On
• Your Tenancy
• Keeping your home safe and warm
• Your Home: repairs, maintenance, adaptations and improvements
• Paying Your Rent
• Keeping informed and getting involved
• Your neighbourhood
• Moving to sheltered housing
• Handy Contacts

Other Leaflets

• Money Matters
• Home Pledge
• Debt Cruncher
• Complaints
• Right to Repair
• Right to Compensation for Improvements

Publications

• Rock Report: Spring 2010, Winter 2009, Autumn 2009, Summer 2009, Spring 2009, Winter 2008, Autumn 2008, Summer 2008, Spring 2008
• Annual Performance Review: 2008-9, 2007-8, 2006-7
• In Scotland: Issue 1, Issue 2
• Performance Posters: 2009-2010 April to Dec 2008 , May 2007
• Forum News: May 2009