Tom Norris, Managing Director

Tom is our Managing Director. Originally from Kinross-shire he has a background in both public and private sectors with a passion and a track record of delivering world class customer experience.

This has included delivering train services for the 2012 London Olympic Games and leading Edinburgh Trams into operational service between 2012-2015. Latterly he held positions with Abellio and Serco PLC before moving into the Affordable Housing sector.

He joined Places for People in 2019 as our Group Director of Business Practice and has been leading on the transformation of our Affordable Housing businesses across the UK.

Chris Thomson, Director of Property Services

Chris is our Head of Property Services which includes our Procurement and Investment, Void, Repairs and Commercial teams. Chris also heads up our Places Management team, where we provide directly employed trade services to Group companies in Scotland. Chris has worked within the social housing sector for around 25 years. Before joining Castle Rock Edinvar in 2009, Chris was Operations Director at Blackwood Housing Association managing an Operational cross functional team and prior to that Operations Director/Depute CEO at Horizon Housing Association. Both organisations specialised in wheelchair and adapted housing across Scotland.

Chris gained experience of the housing sector through time in development, housing and maintenance. Chris is a Trustee of the Crags Community Sports Centre, a community managed resource within the Southside of Edinburgh.

Chris has an BSc (Honours) in Building Engineering Management.

Sarah Ogden, Director of Customer Experience

Sarah Ogden has joined Castle Rock Edinvar from East Lothian Council where she was Head Teacher of Pinkie St Peter's Primary School. Prior to her career in education Sarah worked in the financial services industry for Nationwide across a range of roles. Over the last five years Sarah has worked with the Pinkie community to build their confidence and resilience, focusing on the needs of every child and their family. Working with staff, parents, the lcoal community and colleagues from academia, government and the wider public sector Sarah built a community approach to solving problems and tackling inequality. The success of this approach has created opportunities to influence the Poverty Commission and Scottish Parliament. At the core of her values is getting it right for customers.

And...Sarah has an old VW T25 which she loves and in return it starts when it chooses, so any help is always appreciated!

Neil Ross, Director of Placemaking Opportunities

After 16 years working in the Places for People development team north of the border, Neil has returned to Castle Rock Edinvar as Director of Placemaking Opportunities.

In a career spanning over 30 years he has been responsible for all aspects of the residential development process from site identification through to build completion. With a key focus on collaboration and placemaking he has delivered mixed tenure developments ranging from small scale through to multi-million pound, many of which have received industry recognition.

Operating at a strategic level as part of the Senior Management Team he will bring his experience and collaborative approach to the fore, leading on identifying, creating and investing in new strategic opportunities and partnerships, including larger scale Placemaking.

He holds a Bachelor of Science degree with Honours from the University of Glasgow.

Laura Hay-Heddle, Business Manager

Laura joined Castle Rock Edinvar in 2009 & has worked in both the Lettings Team and in Income Collection Team. She recently joined the SMT in the newly created Business Manager role.

Laura has a MA in English and Film Studies from the University of Aberdeen and a PgDip in Housing Studies from Stirling University.

Shelley Hutton, Customer Service and Research Manager

Shelley is an experienced housing professional first joining the association in 1996 as a tenant participation officer. She has held various roles and is now Customer Service and Research Manager. This suits her experience and skills in customer involvement, policy development, communication, complaints handling, stakeholder research and service improvement.

Shelley has an MA (Hons) in Politics and Modern History from the University of Edinburgh and a Postgraduate Diploma in Housing from Edinburgh College of Art/Heriot Watt University. She is a member of the Chartered Institute of Housing, is the Child Protection and Wellbeing Officer on the Board of Boroughmuir Cricket Club, and is the Vice Chair of U-Evolve - a charity based in North Edinburgh with an ACEs focus delivering therapeutic coaching to 11-18 year olds to build their resilience.

To contact our Senior Management Team please call 0131 524 1431 and ask for the Business Support Team.

Meet the board

We're directed by a Board of Management and work to the Scottish Housing Regulator's code of governance.