Coronavirus: We are sorry we are unable to respond to requests for routine repairs at this time find out more.

Sign in to your account

Your online account is the simplest way to report a repair, view your rent account, make a payment or submit a general enquiry about your home.

You can use you online account 24 hours a day, 7 days a week. 365 days

Haven't got an account? It's quick and easy to sign up to create an account.

Give us a call

If you can't find an answer to your problem, have an emergency or just need to speak to someone in our team then please give our friendly team a call.

Send us a message

If you are not already a customer you can use our web form to send us the following enquiries:

  • Make a general enquiry
  • Give someone a compliment
  • Tell us how we can improve

You can also reach us via email and Twitter @castlerockedin.

Make a complaint

We want you to be happy with the services you receive and we want to know when we get things right.

If we fail to deliver on our promises, you may want to make a complaint. Our complaints guide tells you how to do it.

Press enquiries

The Places for People press office is open for Castle Rock Edinvar media enquiries.

Tel: 01772 897 240
Tel: 01772 667 022 (Out of hours)

Emails are regularly checked during office hours and enquiries will be responded to as quickly as possible.

Write to us

Our postal address is:

Castle Rock Edinvar

1 Hay Avenue,


EH16 4RW

Please note: To avoid delays with post please contact us another way first.

Visit us

Our offices are temporarily closed until further notice and in-line with Government guidance.

Meeting space

We offer great solutions for conferences and training plus office space.

Find out more