Repairs

You can report a repair, book a repair appointment or make a payment through your  online account on any day and at any time day or night.

Emergency repairs like burst pipes or gas leaks should be reported by telephone immediately.

You can call us during the week to report a repair (Mon-Fri 8am-6.30pm). When you call, have your property reference number, house number or postcode ready.

  • 0131 657 0600 (charged at local rate when calling from a landline) 
  • Select option 1 for new and communal repairs. Select 2 for existing repairs. 

Every customer can report repairs online 24/7 but emergency repairs like burst pipes or gas leaks should be reported by telephone immediately.

Deaf and hard of hearing customers who do not have access to a minicom can report an emergency repair by texting us on 07790 886 967. Minicom users can call 0800 432 0008 or 01772 667008.

 

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