We are committed to giving you good quality information that is easy to understand. We also want to involve you in decisions that may affect your home, your neighbourhood or your future.
We will consult you on things that may affect your tenancy. We must consult you for example if we are making or changing:
The Scottish Social Housing Charter sets out a number of outcomes that the Scottish Housing Regulator expects us to achieve. Our Scrutiny Focus Panel would usually hold Summer workshops with staff to assess our performance. We have changed our focus to ensure we continue to keep our customers and staff safe.
The draft report is set out in the same order as the Charter and we have devoted space to each outcome. We have given you the highlights and areas for improvement as well as the key performance and satisfaction statistics for April 2019 to March 2020.
For each section please think about:
Please email your thoughts to or book onto one of our online meetings
The deadline for comments is Friday 21 August.
Castle Rock Edinvar invited feedback from tenants on the proposed 3% rent increase from 1 April 2020.
This consultation took place from 8 January to 22 January 2020 and feedback was gathered via a survey. 3722 tenants were contacted via an email campaign with 2080 (56%) opening the email. 305 tenants completed the survey which is a significant increase from the consultation last year (56). The consultation was also available online and we circulated paper copies via reception, at retirement developments and all colleagues.
We asked two questions in the survey:
1. Taking into account the accommodation and the services your landlord provides, do you think the rent for your property represents good or poor value for money?
2. Do you agree with a rent increase of 3% (inflation plus 0.6%) for April 2020 to March 2021.
292 tenants gave a reason for their answer.
The Board agreed a 2.4% increase instead of the proposed 3% based on this tenant feedback and the affordability testing carried out.
2.4% was the rate of inflation in September 2019. The Board have a responsibility to take tenant views into account and to agree a balanced budget to deliver the business plan for the benefit of customers. They must also make sure that we can manage any downturn in the economic environment. All of our surplus, or profit, is retained for reinvestment in the business. You can read more in our Performance Report.
Space has become available recently in these Castle Rock Edinvar premises and will be repurposed into a space which can be used by members of the public and community groups in Craigmillar and beyond.
The proposal paper is in the downloads box on the right. This document provides further information and how to have your say on:
The Housing (Scotland) Act 2014 changed tenants' rights. We sent tenants information in November on the Housing (Scotland) Act 2014 and the various changes it brings to tenancy rights from 1 May 2019 and 1 November 2019. New tenants since November will be issued with this information at their tenancy sign-ups.
We now want your views on a few areas of policy where the legislation allows us to choose how we want to manage the following:
1. Taking home ownership into account when letting homes.
2. Possible suspensions of housing applications.
3. Succeeding tenancies.
4. Converting to Short Scottish Secure Tenancies - existing tenants.
5. Issuing Short Scottish Secure Tenancies - new tenants.
6. Streamlined eviction.
We would really appreciate your views on these areas of policy. Please read the information and complete the survey form we sent you and return to us in the FREEPOST envelope we sent by 15 March 2019. The consultation booklet and survey is saved on this page in case you need it.
Castle Rock Edinvar invited feedback from all tenants on the proposed rent increase. This consultation took place from 28 November to 19 December and was extended to 7 January 2019. The Board considered the feedback from tenants at their meeting on 13 February. All the documents are attached.
In June 2017 tenants were invited to take part in the rent consultation for 2018-20. Your responses were included in a report that was presented to our Board in September 2017.
We reviewed the Participation Strategy from January 2018 to April 2018 taking into account the views of the Talkback group. We also circulated it for comment to the Registered Tenants Organisations and the Sheltered and Amenity Forum Chair and Vice Chair. There were no major changes from the previous one.