An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.

Examples include:

  • Complete loss of power
  • Insecure property
  • Structurally unsafe building
  • Isolate/make safe electrics or damaged ceiling after severe water penetration
  • Attendance to smoke detector or carbon monoxide activation
Gas escapes

Please contact National Grid UK: 0800 111 999

Complete power failure

Please contact Scottish Power: 0845 2727 111

Complete loss of heating

We follow the Right to Repair legislation and will attend complete loss of heating by the end of the next working day (Monday to Friday 18:30pm and Saturday 12:30pm. 

Reporting an emergency to us

All emergency repairs need to be reported by phone immediately on 0131 657 0600. This line is open 24 hours a day, 365 days a year.

We aim to carry out all emergency repairs within 4 hours.

When you call, have your property reference number, house number or postcode ready.

Deaf and hard of hearing customers can report an emergency repair by: