Gas appliances need to be serviced regularly to ensure they are working properly and efficiently. If they are not serviced regularly there is a risk that they could emit carbon monoxide gas. It has no smell so it's very difficult to detect and can be fatal.

Gas safety checks

We aim to make contact with our customers 10 weeks before the expiry date to ensure we give you plenty of notice to confirm access at a time that is convenient for you.

When the engineer calls

Our gas engineers are Gas Safe registered and carry a Gas Safe register ID card. They'll check that your gas installations, appliances, pipes and flues are safe. The engineer will leave a card asking you to make another appointment if you're not in.

We will post you out a copy of the landlord safety record within 28 days of completion.

Do I have to do anything?

Our contractor offers morning or afternoon appointments from 8am-6.30pm (Monday to Friday) and 8.30am-12.30pm on a Saturday.

Make sure someone over the age of 16 is at home for the appointment you've been given. If you need to change it simply call or email us to rearrange a time that's more suitable for you.

We may have to force entry if you do not let us in to carry out the check and you could be charged for this.

Please be aware that it is part of your tenancy agreement to allow access for gas checks and as the tenant it is your responsibility to make arrangements to allow us access.

For an external meter, if we have been unable to gain access, we will automatically cap on the gas safety check deadline date.


How can I rearrange an appointment?

For any queries or to rearrange an appointment call us on 0131 657 0600 
(Option 1 followed by Option 2)

Calls are charged at local rate when calling from a landline.

Or alternatively you can email us at