The best way to report a repair is through your online account.Sign in to your online account to report a repair
Give as much detail as you can. This will help us to plan your repair more quickly.
You can call us on 0131 657 0600 (charged at local rate when calling from a landline).
Lines are open Monday to Friday from 8am to 6.30pm.
Have your property reference number, house number or postcode ready.
When you report a non-emergency repair, you will be given an appointment for us to carry out the work. The appointment will be arranged to mutually suit your availability and that of our contractor.
Monday to Friday
An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.
Check whether the repair is your responsibility.