Update: Due to the impact of the coronavirus outbreak we are responding to requests for emergency repairs only.

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.

If your repair is an emergency, please call us on 0131 657 0600.

We will be asking additional questions to make sure we safeguard you and our colleagues before arranging a repair.

Please note we are not able to book in repairs that are not an emergency. We will let you know when we are able to restart our normal repair service.

Our website will also have the latest service updates.

Please be aware that gas safety checks will continue wherever possible.

Once our normal service delivery is resumed, this online feature will be made available again.

Thank you for your patience at this time.

Last updated 25/03/2020

By phone

You can call us on 0131 657 0600 (charged at local rate when calling from a landline). Press 1 for repairs then press.

  • Option 1 for a new emergency repair
  • Option 2 for gas servicing
  • Option 3 for electrical testing

Lines are open Monday to Friday from 8am to 6.30pm.

Have your property reference number, house number or postcode ready.

What happens next?

When you report a non-emergency repair, you will be given an appointment for us to carry out the work. The appointment will be arranged to mutually suit your availability and that of our contractor.

Monday to Friday

  • Morning: 8am to 12pm
  • Afternoon: 12pm to 5pm
  • Evening: 5pm to 6.30pm


  • Morning: 8am to 12.30pm

Emergency repairs

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.

Repair responsibilities

Check whether the repair is your responsibility.