The best way to report a repair is through your online account.

Sign in to your online account to report a repair

Give as much detail as you can. This will help us to plan your repair more quickly.

By phone

You can call us on 0131 657 0600 (charged at local rate when calling from a landline).

  • Option 1 for new and communal repairs
  • Option 2 for existing repairs

Lines are open Monday to Friday from 8am to 6.30pm.

Have your property reference number, house number or postcode ready.

What happens next?

When you report a non-emergency repair, you will be given an appointment for us to carry out the work. The appointment will be arranged to mutually suit your availability and that of our contractor.

Monday to Friday

  • Morning: 8am to 12pm
  • Afternoon: 12pm to 5pm
  • Evening: 5pm to 6.30pm


  • Morning: 8am to 12.30pm

Emergency repairs

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.

Repair responsibilities

Check whether the repair is your responsibility.