We are sorry our online service to report a repair is not available.

Update: Due to the impact of the coronavirus outbreak we are responding to requests for emergency repairs only.

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.

If your repair is an emergency, please call us on 0131 657 0600.

We will be asking additional questions to make sure we safeguard you and our colleagues before arranging a repair.

Please note we are not able to book in repairs that are not an emergency. We will let you know when we are able to restart our normal repair service.

Our website will also have the latest service updates.

Please be aware that gas safety checks will continue wherever possible.

Once our normal service delivery is resumed, this online feature will be made available again.

Thank you for your patience at this time.

Last updated 25/03/2020

Your online account is the simplest way to to report a routine repair, book a routine repair appointment, view your rent account or make a payment.

Whether on a PC, tablet or your smartphone, you can manage your home from any location and at any time of day that suits you.

If you haven’t registered yet, what are you waiting for? All you need is your payment reference number and an email address.

Create your account now


Benefits of creating an account:

  • Make a payment to us
  • Check your rent balance
  • View your rent statement
  • Report a repair and check repairs history

You can also:

  • View repair responsibilities
  • Report anti-social behaviour
  • Request a call back to set up a direct debit
  • Request to end your tenancy
  • Request an alteration to your property
  • Request to erect a satellite dish
  • Request to have a pet or run a business from home
  • Log a communal area request
  • Update your contact details
  • Get involved with customer involvement surveys, action groups and online forums.


Sign in to manage your home

Manage your home FAQs

Your username and password are unique to you. The website also uses industry-standard best security (SSL 128-bit encryption) to keep your details safe and protected.

Creating an account is easy, and it only takes a few minutes. All you need is your email address and payment reference number.  Set up your online account

You can reset your password here and we'll email you a unique link so you can choose a new one.

Your payment reference number can be found on your rent statement.

Yes, you can download your statement and you will be able to print from your computer.